Privacy Policy
1. Introduction
At TrustWander (“we”, “us”, or “our”), accessible via trustwander.com, we value your privacy and are fully committed to safeguarding the personal data of all visitors, users, and customers. We understand the importance of transparency and adherence to international data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy outlines how we collect, use, store, and protect your information, as well as your legal rights concerning your personal data.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all personal data collected through trustwander.com and all associated services, including communications, transactions, and digital interactions. For the purposes of the GDPR, TrustWander is the Data Controller of your personal data. As the Data Controller, we determine the purposes and methods by which your personal data is processed.
For any questions regarding your personal data or this policy, please contact us at: [email protected].
3. Categories of Data Processed
We only collect and process personal data that is necessary for specific, explicit, and legitimate purposes. The categories of data we process include:
a. Usage Data: Includes data on how you use the website and our services, such as IP addresses, browser types, referral sources, access times, pages visited, and session durations.
b. Account Data: Includes the information you provide when creating an account, such as full name, business or mailing address, email address, and telephone number.
c. Profile Data: Includes your preferences, interests, purchase history, saved items, reviews, and user behavior analytics.
d. Communication Data: Includes correspondence you send to us, such as support tickets, feedback, inquiries, complaint records, and chat logs.
e. Technical Data: Includes device-specific data such as device model, operating system, time zone settings, system configurations, and browser plug-in types and versions.
f. Transaction Data: Includes details of payments made and received, including delivery addresses, order status, and partial payment details through secure third-party processors.
g. Preference Data: Includes information regarding your consent to marketing communications, areas of interest, and opted-in services.
4. Legal Bases for Processing
We process personal data lawfully under the following grounds:
– Contractual Necessity: When processing is required to fulfill a contract with you or to take pre-contractual steps at your request.
– Legitimate Interests: When processing is necessary to pursue our legitimate interests, provided such interests are not overridden by your rights and freedoms.
– Consent: Where we rely on your explicit consent to process specific information (e.g., marketing preferences).
– Legal Obligation: Where processing is required to comply with applicable laws or legal proceedings.
5. Your Rights
Under GDPR (for EU/EEA users) and CCPA (for California residents), you have the following rights:
a. Right of Access: You may request access to a copy of the personal data we hold about you.
b. Right to Rectification: You may request that we correct inaccurate or incomplete personal data.
c. Right to Erasure: You may request that we delete your personal data, subject to applicable retention laws.
d. Right to Restriction: You may object to or limit the processing of your personal data under certain conditions.
e. Right to Data Portability: Where applicable, you may request the transfer of your personal data to you or to a third party in a structured, commonly used, machine-readable format.
To exercise any of your rights, contact us at [email protected]. For identity verification, we may require additional documentation.
6. Security Measures
Protecting your information is a priority. We implement robust security measures including:
– End-to-end encryption of sensitive data in transit and at rest
– Secure socket layer (SSL) technology
– Strict access controls with authentication and role-based permissions
– Regular system integrity audits and vulnerability testing
– Secure data backups with controlled access
– Privacy and security training for employees handling personal data
7. International Transfers
Personal data collected through trustwander.com may be transferred and stored outside your country of residence, including to countries that may not have equivalent data protection laws. Where we transfer data internationally, we implement appropriate safeguarding measures such as Standard Contractual Clauses approved by the European Commission or rely on other legally recognized mechanisms to ensure adequate protection.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including the satisfaction of legal, accounting, or reporting requirements. Retention durations by data category are generally as follows:
– Account and Profile Data: Retained for the duration of your account and up to 6 years after termination
– Transaction and Communication Data: Retained for 7 years for accounting and audit purposes
– Technical and Usage Data: Retained up to 24 months for analytics and performance monitoring
– Consent and Preference Data: Retained while consent is valid or until withdrawn
Data that is no longer needed is securely and permanently deleted or anonymized.
9. Cookie Policy
We use cookies to enhance your experience on trustwander.com. Cookies are small text files stored on your device containing information about your activity and preferences. The categories of cookies we use include:
– Essential Cookies: Required for site navigation, authentication, and secure features.
– Functional Cookies: Enable enhanced functionality such as remembering preferences and stored sessions.
– Analytics Cookies: Collect anonymous data to help us analyze website usage and improve performance.
– Performance Cookies: Improve site reliability and responsiveness.
10. Cookie Management and Compliance
Upon your first visit, you are presented with a cookie consent banner as required under GDPR and CCPA. You can manage your cookie preferences at any time using the cookie settings tool available on our website. Additionally, you may configure your browser settings to refuse or delete cookies. Please note that disabling certain cookies may limit site functionality.
Under the CCPA, California residents have the right to opt-out of the sale of personal information. While we do not sell user data as defined under CCPA, we honor “Do Not Track” signals and provide appropriate opt-out mechanisms for targeted advertising cookies.
11. Special Protections for Children
We do not knowingly collect or solicit personal data from individuals under the age of 13. If we learn that we have collected personal data from a child under 13 without verifiable parental consent, we will promptly delete that information. If you believe a child under 13 has provided us personal information, please contact us immediately at [email protected].
12. Policy Updates & User Notifications
We reserve the right to update this Privacy Policy as required by changes in law or our data practices. Users will be notified of significant changes through messages posted on trustwander.com or via email if permitted. You are encouraged to review this policy periodically to remain informed about how your information is protected.
13. Contact Information
If you have questions, concerns, or complaints regarding this Privacy Policy or your personal data, please email us at:
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TrustWander is committed to full compliance with applicable data protection laws, including GDPR and CCPA. We take your privacy seriously and strive to ensure your data is handled transparently, securely, and ethically. Please don’t hesitate to contact us with any privacy-related concerns.